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Litigation
Comcast loses more customers, claims other ISPs' cheap prices are "irrational"
Ars Technica
4d · 3 min
Comcast plans job cuts and more AI agents for its shrinking cable customer base.
Comcast reportedly plans significant job cuts in its cable division as the firm continues to lose residential broadband and TV customers. Comcast lost 144,000 residential broadband customers in Q3 2026, up from a 91,000-customer loss in the same quarter a year ago, the company said in its earnings report today.
Comcast historically capitalized on a lack of competition for high-speed wired broadband. But now it faces stronger competition from fixed wireless providers and from fiber providers in parts of its cable territory.
“Fixed wireless remains aggressive and continues to take share, while fiber construction remains elevated, with pockets of irrational pricing and promotional activity,” Comcast co-CEO Mike Cavanagh said today in an earnings call.
Comcast CFO Jason Armstrong said “irrational pricing” from fiber operators includes $30 to $40 monthly broadband offers “in specific markets in the third quarter.” He said $30 to $40 pricing is irrational because deploying fiber costs $1,500 or more per home, and is “getting more expensive with construction costs up as you get into more suburban and rural areas.”
“As we look at the return profile of that, to us, that is irrational competition,” Armstrong said. While he didn’t name any specific competitors, Verizon has been pitching FiOS fiber plans that start at $30 a month. Comcast’s network is a mix of fiber and cable, and it offers fiber-to-the-home in only small portions of its cable territory.…
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